Coming Soon
TicketMate

Helpdesk software built for
Australian teams

Flat-rate pricing, local data residency, and a clean interface your whole team will actually use, not enterprise bloat dressed up with a fresh coat of paint.

See Pricing
Unlimited
Agents included, one flat monthly rate
AU Only
Domiciled in Australia, fully compliant with the Privacy Act & Australian Privacy Principles
100%
Australian owned and operated
TicketMate dashboard, live ticket queue, SLA status, and team workload at a glance
Why TicketMate

Built for how IT teams actually work

No six-month onboarding. No per-seat pricing surprises. No overseas data centres. Just a capable helpdesk that gets out of your way.

01
Unlimited Agents, One Price

No per-seat fees, ever. Your entire team is included in a single flat monthly rate.

02
Australian Data Residency

All data hosted in Sydney, Australia. Never leaves the country. Built for Privacy Act compliance.

03
Multi-Tenant Architecture

Each tenant runs on its own isolated database. No shared schemas, no cross-contamination.

04
Email-to-Ticket Pipeline

Inbound emails automatically open tickets. Keyword routing assigns them to the right queue.

05
Custom Form Builder

Define intake forms per service category. Collect exactly what you need at submission time.

06
SLA Engine & Breach Alerts

Set response and resolution targets per ticket type. Automatic alerts before SLAs slip.

See it in action

Every detail. Built for real teams.

Email Routing

Turn inbound emails into the right ticket, automatically.

Define keyword rules that scan incoming email subjects and bodies, then route them to the correct team, mailbox, or priority without a single manual triage step.

Email routing rules configuration screen
Mailboxes

One inbox per team. No forwarding spaghetti.

Connect dedicated support addresses for each team or service area. Every inbound message is parsed, de-duplicated, and opened as a ticket, keeping your team's focus where it matters.

Mailbox configuration screen
Custom Forms

Collect exactly what you need at submission.

Build intake forms for each service category, hardware requests, access provisioning, software installs. Customers fill in structured fields so your team has the full context before they even open the ticket.

Custom form builder screen
Task Lists

Standardise workflows with canned checklists.

Attach repeatable task lists to any ticket type, onboarding, offboarding, hardware setup. Agents work from a defined process, nothing gets missed, and managers see progress at a glance.

Canned task list interface
Pricing

Transparent rates. No gotchas.

All prices in AUD. No per-agent fees. Annual billing saves two months.

Starter
$ 59
/month AUD
$47/mo annual Save $144/yr

For small IT teams getting started with structured ticketing.

  • Unlimited agents
  • Unlimited tickets
  • Email-to-ticket pipeline
  • Customer portal
  • Standard SLA tracking
  • Custom form builder
  • Asset management
Coming Soon
Recommended
Growth
$ 149
/month AUD
$119/mo annual Save $360/yr

For teams that need custom workflows, asset tracking, and richer reporting.

  • Everything in Starter
  • Unlimited tickets
  • Custom form builder
  • Asset management
  • Advanced SLA engine
  • Email routing rules
  • Reporting dashboard
  • Priority support
Coming Soon
Enterprise
$ 399
/month AUD

Dedicated infrastructure, SSO, custom SLAs, and a dedicated account manager.

  • SSO & SAML integration
  • Dedicated infrastructure & isolated hosting
  • AI-assisted ticket triage & routing
  • Advanced analytics & custom reporting
  • White-label portal with custom domain
  • Dedicated account manager & SLA guarantee
Notify Me
Growth & Enterprise

Make it yours.
White-label the portal.

Upload your logo, set your brand colours, and serve the customer portal under your own domain. Your clients see your brand, not ours. Available on Growth and Enterprise plans.

Custom branding configuration, upload logo and set brand colours

Save two months with annual billing, all plans available month-to-month or annually.

View full feature comparison →

Australian Data Residency

All data hosted in Sydney, Australia. Never leaves the country.

Encryption at Rest & Transit

AES-256 at rest. TLS 1.3 in transit. Sensitive fields encrypted at app layer.

Multi-Factor Authentication

TOTP-based MFA for all admin and agent accounts. Enforceable per-tenant.

Privacy Act Compliant

Designed to meet Australian Privacy Principles. Fully isolated tenant data.

Role-Based Access Control

Admin, agent, and customer roles with granular per-tenant permission controls.

Full Audit Log

Every ticket action, status change, and assignment recorded with actor and timestamp.

Security & Compliance

Built to
Australian standards

Security is a first-class concern from day one, not something retrofitted after a breach or a compliance audit.

Stay in the Loop

Be the first to know when we launch.

Drop your email and we'll let you know when TicketMate is open for signups. No spam, just one email when we're ready.

No credit card. No commitment. Just one email.